Refunds & cancellations

Creating, saving, editing or deleting a plan does not book or cancel anything with a venue. Because Outxie does not collect booking payments or hold deposits, there is no Outxie booking payment for us to refund.

If you pay a restaurant, hotel, tour operator, ticket seller or transport provider, contact that provider about cancellations, changes, credits and refunds. Their conditions and applicable consumer protections govern the purchase. Check those conditions before paying, and keep your confirmation and receipt. Deleting an Outxie plan does not cancel an external booking.

If a charge appears to come from Outxie, contact plan@outxie.com with the date, amount and merchant name shown on your statement so we can investigate. Do not email full card numbers, passwords, PINs or verification codes. For a payment you do not recognise, also contact your bank or payment provider through its official support channel.

Any future paid Outxie feature will explain its price, billing terms and applicable cancellation or refund policy before you purchase it. This page does not waive any consumer rights that apply to you.